Refund & Cancellation
This policy explains cancellation and refund requests for Google Play subscriptions and one-time Coin purchases.
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Support: cs@drameloapp.com
1. Google Play purchases
Subscriptions and Coin packages are processed through Google Play. For a refund, first use the Google Play refund process or the process in your Google Play receipt. Google Play’s applicable rules apply to its payment decision. We can assist with order information but cannot override Google Play’s decision.
2. Subscriptions
Dramelo offers weekly and annual auto-renewing subscriptions without a free trial. You can cancel through Google Play subscription management. Cancellation stops the next renewal; it does not ordinarily refund the current paid period. Access remains available until the end of that paid period unless Google Play or applicable law provides otherwise.
3. One-time Coin purchases
Dramelo offers one-time packages of 500, 1,000, 2,000, and 5,000 Coins. Coins are digital in-app entitlements, have no cash value, and cannot be transferred or exchanged for cash. A purchase, including unused Coins, is not refundable merely because you changed your mind. Coins already spent to unlock content are generally final.
4. Eligible refund situations
You may request a review if you were charged more than once for the same purchase, payment succeeded but the relevant subscription or Coins were not delivered, there was an unauthorized purchase, there was a verified technical error, or a refund is required by applicable law. We may request the Google Play order number and non-card transaction details to investigate. Never send a password, verification code, or full payment-card number.
5. Review and processing
Email cs@drameloapp.com with your account email, Google Play order number, purchase date, product, and reason for the request. We will review complete requests within 5–10 business days. Any approved refund is returned through the original payment channel, subject to Google Play processing times and applicable law.